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Frequently Asked Questions

What to Expect at The Spa at Nita Lake Lodge

There will be quite a few changes to the spa experience, although ‘Genuine Wellbeing’ continues to be at the heart of everything that we do. These are just some of the things we are doing to ensure your safety and comfort is our top priority.

Please read this information completely to remain updated on any changes as we move forward.

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Pre-Screening

A digital Covid-19 assessment will be sent to your email once you have booked an appointment, and it is required to be completed prior to your arrival at The Spa.

Face Masks

Required for all staff and guests in all areas of The Spa at Nita Lake Lodge including the relaxation lounge, change room and treatment rooms.

Increased Sanitization

of all areas of the spa and treatment rooms.

Maximum Occupancies

Hot tubs, steam room, relaxation lounge and changing rooms are all open for guests of The Spa. Please note maximum occupanices are in place for each area.

Cancellation Policy

Please note that we have a strict 48 hour cancellation policy. If less than 48 hours notice is given, the full cost of the booking will be charged. If you have any symptoms of COVID-19 within the above stated 48 hours, please contact the spa via phone or email to inform us that you are unwell. You will not be charged for any illness related cancellations when notifying us more then 4 hours before your appointment time.

 

Health Canada Approved

Cleaning products, protective equipment, signage, and shields to ensure a safe and comfortable environment for everyone.

Age Policy

Children under 13 are not permitted in the spa. Aged 13 to 17 must be accompanied by a parent or guardian. Please call to book for guest under the age of 17.

Running Late

If you are late for your appointment or anticipate that you will be late, please contact The Spa as soon as possible. In order for us to maintain health & safety protocols, as well as schedules, we may not be able to extend your appointment. 

Spa Guests Who are Pregnant

Pregnant guests of The Spa are encouraged to call to book so we can recommend the most suitable treatment for you.

Persons with Reduced Mobility

The Spa at Nita Lake Lodge is proud to be accessible to all guests including guests with reduced mobility. Guests with special requirements are encouraged to advise us when making a booking so that we can accommodate accordingly. 

Extended Healthcare Reimbursement

To ensure your treatment is reimbursed by your extended healthcare provider please book your massage treatment with an RMT.

Parking

Free on-site parking in available in the Nita Lake Lodge underground parkade.