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Frequently Asked Questions

What to Expect at The Spa at Nita Lake Lodge

With ‘Genuine Wellbeing’ at the heart of everything that we do, these are just some of the things we are doing to ensure your safety and comfort is our top priority.

Please read this information completely prior to your upcoming visit art The Spa at Nita Lake Lodge.

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Ladies getting a pedicure in the Salon at Nita Lake Lodge

Face Masks Protocol

Face masks are no longer required for guests of The Spa. Please note some spa staff will still wear masks during treatments, and all staff of The Spa at Nita Lake Lodge will have a mask ready to wear should a guest feel more comfortable.

Lady in a swimsuit walking into a steam room at Nita Lake Lodge

Increased Sanitization

of all areas of the spa and treatment rooms. Cleaning products, protective equipment, signage, and shields are Health Canada approved to ensure a safe and comfortable environment for everyone.

Lady getting a body massage in the Spa at Nita Lake Lodge

Cancellation Policy

Please note that we have a strict 48 hour cancellation policy. If less than 48 hours notice is given, the full cost of the booking will be charged. If you have any symptoms of COVID-19 within the above stated 48 hours, please contact the spa via phone or email to inform us that you are unwell. You will not be charged for any illness related cancellations when notifying us more then 4 hours before your appointment time.


Lobby lounge area with a wall décor in the Spa, Nita Lake Lodge

Age Policy

Children under 13 are not permitted in the spa. Aged 13 to 17 must be accompanied by a parent or guardian. Please call to book for guest under the age of 17.

Leather chair, plant & stool in the Spa lobby, Nita Lake Lodge

Running Late

If you are late for your appointment or anticipate that you will be late, please contact The Spa as soon as possible. In order for us to maintain health & safety protocols, as well as schedules, we may not be able to extend your appointment. 

Pregnant lady holding her baby bump at Nita Lake Lodge

Spa Guests Who are Pregnant

Pregnant guests of The Spa are encouraged to call to book so we can recommend the most suitable treatment for you.

Lady getting a Spa HydraFacial treatment, Nita Lake Lodge

Persons with Reduced Mobility

The Spa at Nita Lake Lodge is proud to be accessible to all guests including guests with reduced mobility. Guests with special requirements are encouraged to advise us when making a booking so that we can accommodate accordingly. 

Lady getting a Spa body massage at Nita Lake Lodge

Extended Healthcare Reimbursement

To ensure your treatment is reimbursed by your extended healthcare provider please book a 'RMT Massage' treatment or 'RMT Pregnancy' if you are pregnant. 

Cars parked in the underground car park at Nita Lake Lodge


Free on-site parking is available in the Nita Lake Lodge underground parkade.